Refund & Returns Policy

Faulty, damaged or incorrect orders

If your order arrives damaged, is faulty, or isn't what you ordered, contact us within 7 days of delivery and we'll replace it or refund you in full — including the return postage where the fault is ours.

A photo of the item and your order number is usually all we need. Please don't discard the packaging until we've had a chance to look, as we may need it for a carrier claim.

Change of mind

Because coffee, chocolate and other consumables are perishable and roasted or packed to order, we're not able to accept returns simply because you've changed your mind or ordered the wrong item.

If you're unsure which blend or grind is right for you, call us before you order — we'd much rather help you pick the right coffee than have you stuck with the wrong one.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded: you're entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality.

Shipping & delivery times

We ship Australia-wide with Australia Post, and orders over $100 ship free. Below that, shipping is calculated at checkout based on your delivery address and the size of your order, so you'll see the exact cost before you pay. Local pickup from our Wangara roastery is always free.

Orders placed on a business day are roasted and dispatched the next business day, and typically arrive within 2–5 business days depending on where you are. Regional and interstate deliveries can take a little longer.